Made by Many is a new kind of consulting company. Experts of varied backgrounds, in technology, product design and business strategy, we’ve come together to help ambitious businesses differentiate and compete to become digital businesses.
We’ve proven our quality in the market over the last 11 years: 77 clients, 102 strategy projects, 76 products launched into the market in 14 countries. But it’s not all about the product; it’s about putting our clients into a stronger long-term position, to be able to compete more effectively. For every client, that’s a different problem. With every client we find a different solution.
We believe that, in a world of continuous change, the right strategy evolves through an early, educated assessment, followed by our process of making, testing and learning.
People Matter Most
We are searching for a German-speaking customer satisfaction manager. They will work with us full time on 2 products currently in development for a client project for the next 3+ months. We are getting ready to scale to more customers, and are looking for someone who can help us closely monitor and respond to customer feedback during this process. This role is suited to someone who has experience working with customers to keep them satisfied. You should be comfortable working closely with the whole team throughout the product development process. You will be someone who loves getting their hands dirty responding to queries from customers, as well as reaching out to customers to gather their feedback, and managing a small group of super engaged customers.
You’ll be supported by a friendly and inclusive internal product team who are constantly working to improve the product to suit the needs of our customers.
- Building and managing great relationships with users, and creating engaging content for the community
- Defining and implementing the tools and processes needed to effectively manage a rapidly growing community of users across two products
- Helping to organise user testing and feedback sessions, both in-person and remotely
- Being the go-to person for feature and content requests from the community, alongside day-to-day product support
- Gathering and assessing user feedback to help inform and shape product decisions
- Working with the client to help identify new users that could benefit from both products
Requirements and expectations:
- Able to speak and write in German
- Ability to spend 2-3 days per week (or more) in our London office
- Open to the possibility of travel
- Collaborative and comfortable receiving feedback from other members of the team
- A strong interest in digital product design and innovation
- Experience in the hospitality industry
- Experience managing a digital product community
- Experience working collaboratively with multidisciplinary teams
Working with Us
Our people are at the top of their game - or they’re on their way there. They’re smart and kind. They’re skilled in an extraordinary range of technologies, processes, or ways of seeing, thinking and communicating. They enjoy working together in teams and celebrate the team’s success before their own. They’re comfortable with uncertainty or change and are happy to get to grips with a new business sector, an unfamiliar product type or a novel technical challenge. And they’re not afraid to stand up in front of their colleagues or a client and say what they believe in.
Our business is dynamic and adaptive, with an agile heartbeat, so it is best suited to those who enjoy working at pace. Our teams typically consist of a product manager, a designer and a software developer who collaborate with each other alongside a product owner from the client’s business. Collaboration, communication and cooperation are key to the way that our teams succeed so they are qualities we look for when we search for new team members. Our culture is inclusive and friendly – we like to hang out with each other and we enjoy doing the best work of our lives together.
You’ll be working from our beautiful office space next to Regent’s Canal in the heart of Islington (5 mins from Angel station); there’s a kitchen and a fridge stocked with breakfast and delicious healthy (and unhealthy!) snacks/drinks to get you through the day, and two office dogs – Tilly and Bramble – who pop up now and again for a pat and a woof.
Location and Hours
The role is 5 days a week, and you may be able to do some of the work from home: we’re open to discussion. You should, however, be prepared for do some travel within Europe.
What Happens Next?
Successful applicants will be invited to a short phone interview so that we can all get to know each other. Come to that call armed with questions and we’ll do our best to answer them. Should you proceed to the next stage, we will invite you to an interview at our office where you will get a chance to meet members of the team, talk to us about yourself and find out more about how we work and what makes us different.
Please apply by emailing your CV to [email protected]
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