Nando's

Transformation and bespoke mobile-first employee experience app for Nando’s

Our impact

20 weeks

To a fully validated, planned and scoped solution

4%

Decrease in staff turnover

Services

Research & Strategy
Products & services
Design transformation

Research & Strategy
Products & services
Design transformation

Nando’s, a beloved restaurant brand with a rich culture, needed a digital solution that would help its 17,500 employees—known as Nandocas—feel more connected, supported, and empowered at work. Our collaboration brought to life a digital platform tailored to their unique work environment, fostering engagement and efficiency across 465+ UK restaurants, while reinforcing Nando’s commitment to both employee happiness and customer experience.

Understanding the Essence of Nando’s

Known for its vibrant, people-focused ethos, Nando’s wanted a tool that would capture its values while addressing the practical needs of a large, dispersed workforce. To meet this goal, we immersed ourselves in the Nando’s world to build a platform that would be as dynamic and inclusive as the people who work there.

Research on the Ground to Capture Real Needs

We went beyond desk research, spending time in restaurants to connect with Nandocas and observe their daily routines. This on-the-ground approach revealed key areas for improvement, such as accessible scheduling, which we made central to our solution. By focusing on daily impact, we delivered a platform that Nandocas would find instantly valuable and easy to adopt.

Designing with Nando’s People in Mind

We engaged Nandocas from 150 restaurants in the design process, embracing a participatory approach that shaped the platform around their needs and preferences. This collaborative journey not only helped us refine the solution but also generated excitement and buy-in, ensuring strong engagement from the start.

We found a partner who could think big, who understood the importance of our culture and collaborated with us to solve problems

Jane Doe

Head of sales

Agile Prototyping for Rapid, Real-Time Feedback

Our agile approach allowed us to move from concept to a working prototype in just six weeks. Feedback from initial testing sites led to quick improvements, and within 12 weeks, we expanded from 2 to 50 locations, setting the stage for rapid, organisation-wide rollout.

Organisation-Wide Adoption and Lasting Impact

Within a year, 90% of Nando’s employees had adopted the platform. Features like rota management, training resources, and feedback tools made it indispensable, streamlining workflows and improving job satisfaction. Beyond functionality, the platform helped reduce staff turnover by 4%, underscoring its positive effect on team morale and loyalty.
By creating a solution grounded in Nando’s unique values, we delivered a platform that not only met operational needs but also reinforced the heart of what makes Nando’s special—its people.

The Nandoca App has transformed how we engage with our Nandocas and people feel more connected to our family now. Employee feedback has been predominantly around the positive impact the app has had on their lives.

Jane Doe

Head of sales